Refund policy
At Velyra, we want you to feel confident trying our products. If you are not satisfied with your purchase, we offer a simple 30-day money-back guarantee.
30-Day Money-Back Guarantee
If for any reason you are not satisfied with your order, you may request a refund within 30 days of the delivery date.
No Return Required
You do not need to send the product back to receive a refund.
Eligibility
To request a refund:
- The request must be submitted within 30 days of receiving your order.
- Proof of purchase (such as order number or confirmation email) may be required.
Refund Process
To request a refund, please contact us at velyralabs@gmail.com and include:
- Your order number.
- Your reason for requesting a refund.
Once approved, refunds will be issued to the original payment method. For orders paid using Cash on Delivery (COD), refunds will be processed through a money transfer application available in Lebanon, using the details provided by the customer. Processing times may vary depending on the payment provider or transfer service.
Additional Information
Velyra reserves the right to refuse refund requests in cases of suspected misuse, abuse of the policy, fraudulent activity, or repeated refund claims.
If you have any questions, contact us at velyralabs@gmail.com.
Thank you for choosing Velyra.