Shipping Policy

Last Updated: September 6, 2026

At Velyra, we aim to make every order experience simple, reliable, and seamless. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are typically processed within 3–5 business days after payment confirmation.

Orders placed using Cash on Delivery (COD) are processed after the order has been successfully confirmed.

During periods of high demand, promotions, holidays, or other exceptional circumstances, processing times may be slightly extended.

2. Shipping & Delivery Times

Estimated delivery times vary depending on your delivery location and shipping method selected at checkout.

Delivery estimates are provided for convenience and are not guaranteed. Delays may occur due to circumstances beyond Velyra’s control, including shipping-provider delays, customs procedures, weather conditions, or other unforeseen events.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information where tracking is available.

You can use the provided tracking information to follow the progress of your shipment.

4. Shipping Fees

Shipping fees are calculated based on the delivery destination and applicable shipping method.

Any applicable shipping charges will be displayed at checkout before you complete your order.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Velyra is not responsible for delays, failed deliveries, returned shipments, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

If you realize that your shipping information is incorrect, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible once an order has been processed or shipped.

6. Lost, Delayed, or Damaged Orders

If your order appears to be lost, is significantly delayed, or arrives damaged, please contact us as soon as possible at:

Email: info@velyralabs.com
Phone / WhatsApp: +961 71 374 943

We will review the situation and work with the relevant delivery provider to determine the appropriate solution.

For damaged orders, please provide photographs of the package and product when possible, as this may help us resolve the issue more quickly.

7. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request, but once an order has been processed or shipped, changes or cancellations may no longer be possible.

8. Contact Us

For any shipping-related questions or assistance with your order, please contact us:

Email: info@velyralabs.com
Phone / WhatsApp: +961 71 374 943

Thank you for choosing Velyra.